Frequently Asked Questions

General

1Do you manufacture all Backbone designs?

Backbone designs and manufactures all outfits in sunny Greece. That’s why your gear is above the ordinary. Every single piece of your wardrobe should make you feel strong, confident, and beautiful. Isn’t it?

2 Can Backbone design my unique outfit?

We do offer custom orders service. Just bring us your ideas and we will make it happen!

3How do I check what size I need?

Our size guide can be found on the product page and will state measurements in cm. If you are unsure of the size you need, please contact us at info@backbone-polewear.com and we will be happy to help.

4Do you ship Worldwide?

Yes! We use DHL international services.

5How long will delivery take?

Next day door to door delivery for European customers or 2-3 days for the rest of the world via DHL Express (after dispatching day). Please note that you can track online at any time your parcel.

Technical Information

1Can I return something I bought?

For sure! We accept unworn and unwashed items on their original packaging. Please enclose the receipt. Mail back your item with your return form filled out and included in your package. As soon as we receive your returned package, you’ll get a special email from us. You are responsible for shipping fees. Backbone does not provide a return label. We also don’t refund shipping fees.

2Can I cancel or change my order?

You can make changes after your order is placed, but we aim to pack & dispatch your order as fast as possible, so we do suggest contacting us ASAP with order changes.

3 I am having troubles with payment.

If your card payment is declined and you have made sure the card information is correct, please contact your bank as there might be a problem with your card. If they are unable to help, you can contact us and we will look into it.

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